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Terms and conditions
PROMOTIONS AND EVENTS
29.1.1. The Company rewards its loyal and regular players by giving them a possibility to gain player points (“Comp Points”) that can be used to upgrade a player’s status. Comp Points are accumulated automatically when a player makes bets with real money. Goldenreels
29.1.2. Depending on the sum of bets placed in different games that are divided into categories with a multiplier, you get a certain number of Comp Points:
1/100 – all slots;
1/100 – blackjack, poker, video poker;
0 – roulette;
0 – baccarat, kazinovar, reddog.
If, for example, you play a slot machine, then by placing bets a total of 100 dollars you receive 1 (one) comp point. The Company reserves the right to change the contribution settings for comp points at its sole discretion.
29.1.3. Depending on the number of Comp Points accumulated during a game, you will be awarded with a specific status:
Novice (the required number of Comp Points is from 0 to 10);
Regular (the required number of Comp Points is from 10 to 50);
VIP (the required number of Comp Points is from 50 to 500);
VIP GOLD (the required number of Comp Points is from 500 to 5000);
VIP PLATINUM (the required number of Comp Points is from 5000 to 25000);
Dark Knight (the required number of Comp Points starts from 25000).
With each new status level a player receives personal benefits, additional promo offers and bonuses.
29.2. Goldenreels Cashback
29.2.1. On the first day of every month at 00:00 (GMT+0) 10% of funds lost within a previous month are available to a player as a cashback. The cashback is calculated by the following formula:
Cashback = (total deposits – total payouts – cash balance – bonus balance – funds lost in live dealer games – funds lost in sports betting) * 10%
29.2.2. Cashback is credited as a bonus, in order to activate this bonus a player needs to deposit at least 50% of the cashback amount. Cashback has a wagering requirement of x 3 (bonus amount + deposit amount). The bonus can be activated within 72 hours after it has been credited to a player. If the bonus is not activated it will be zeroed out.
29.2.3. Goldenreels Cashback is not available for players with the gift option being disabled due to any of the reasons described in paragraph 29.4 as well as for players with a temporarily or permanently blocked account.
29.2.4. The exact amount of the accumulated cashback can be checked in the “Balance” section of a player’s profile.
29.2.5. The funds lost in Live Dealers games and Sports sections are not taken into account when calculating cashback.
29.3.1. A Goldenreels player accumulates rebate by making bets with real money. Rebate is calculated by the following formula: Rebate = (((bet sum in USD cents/100)*0.2)+0.01) * game coefficient.
With a 100 USD bet and 0.9 game coefficient, the player will get: Rebate = (((10000/100)*0.2)+0.01)*0.9 = 18.009 USD cents = 0.18009 USD.
By default, the game coefficient is set as follows:
100% – all slots;
10% – kazinovar, reddog;
5% – live dealers, sport bets, roulette, baccarat, blackjack, poker, video poker.
A detailed list of contributions is available on this link. The company is eligible to change game contributions at any time without prior notice.
29.3.2. Rebate is accumulated during a calendar week starting on Monday and is issued as a no deposit bonus with a wagering requirement of x3 every Monday at 00:00 GMT + 0.
29.3.3. The minimum rebate amount available to receive as a bonus is 1 usd\eur\aud\cad, 10 nok\sek\cny, 50 rub, 100 jpy, and the maximum amount of rebate is 1000 usd\eur\aud\cad, 10000 nok\sek\cny, 50000 rub, 100000 jpy.
18.104.22.168. In case the accumulated amount of weekly rebate is below the minimum amount, it is transferred to the next period until it reaches the minimum required amount. If the rebate amount does not reach the minimum required amount within 6 months, the rebate will be reset. Goldenreels
22.214.171.124. In case the accumulated amount of weekly rebate is above the maximum amount, the player receives a bonus for the maximum amount, and the difference is written off.
29.3.4. Rebate calculations do not involve bets below 0.1 usd\eur\aud\cad, 1 nok\sek\cny, 5 rub, 10 jpy. Sport bets are not taken into account when rebate is calculated.
29.3.5. The exact amount of the accumulated rebate can be checked in the “Balance” section of player’s profile.
29.3.6. Rebate is not available for players with the gift option being disabled due to any of the reasons described in paragraph 29.4 as well as for players with a temporarily or permanently blocked account.
29.4. If the Company believes that a player is abusing or attempting to abuse a lack of information in the Terms and Conditions stated by the Company, cashback, rebate or other promotion through such forbidden methods as
29.4.1. creating new accounts in order to receive welcome bonuses from the Goldenreels Casino
29.4.2. creating a number of accounts in order to receive regular gift offers from the Goldenreels Casino on all of the created accounts simultaneously;
29.4.3. making deposits only to activate paid gift offers on the following pattern: a player makes deposit to activate a gift, the player activates the gift, then requests a withdrawal, the player receives the withdrawal, the player makes bets with bonus money received with the activated gift;
29.4.4. and other similar attempts to benefit through bonuses, promotions offered by the Company; then
29.4.5. the Company reserves the right at its sole discretion to deny, withhold or cancel withdrawals, cashback, rebate or other promotion from the player and rescind any policy with respect to the player, either temporarily or permanently, or terminate access to the services and/or block player’s Account. The the Company shall be under no obligation to return the player any funds that may be present on any of his/her Accounts or has been lost in the game.
29.5. Any promotions conducted by the Company shall not be treated as an obligation to the player. The Company takes no responsibility for errors in promo events conducted by third parties, as, for example, game providers. The Company does everything possible to avoid such errors, but takes no responsibility for their occurrence.
30. BONUS MONEY – SUMMARY
You may be awarded bonuses or bonus money when You register to join our casino or during your time as a member of our casino. You are able to opt-out of receiving all bonuses from Us or any specific one at any time by contacting Our Customer Services department at en_support@Goldenreels.com or through our live chat or through user interface in My Profile page. It is important that You fully understand the terms of each bonus offer that you participate in. This section contains the general terms and conditions associated with all bonuses within our casino. In addition, each bonus offer may also have supplementary terms and conditions that will be provided when You are invited to participate in the offer.
30.1.1 Bonuses – the details
All bonuses are based on the following rules. When you have a bonus on your account:
The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash Balance.
When you place a bet, the bet will be deducted from your Cash Balance. If there are no funds remaining in your Cash Balance, then bets will be deducted from your Bonus Balance.
Any winnings that you receive will be placed on to your Bonus Balance and cannot be withdrawn until you have met the Wagering Requirements for that bonus.
The bonus amount itself may also not be withdrawn until you have met the Wagering Requirements. In some cases the bonus is Non-Redeemable, in which case the bonus amount can never be withdrawn.
When you have met the Wagering Requirements, the sum in your Bonus Balance that is linked to the active bonus will be transferred into your Cash Balance and may then be withdrawn at any time.
Not all bets will count towards wagering requirements, for example low risk roulette bets. See below for more details.
Please ensure you read all other terms below that relate to bonuses.
Only one Goldenreels Bonus can be awarded for any specific event unless We state otherwise, and only one Bonus can be active on your Account at any time.
30.1.2 Your cash balance and your bonus balance
A Goldenreels Bonus is considered as a ‘free bet’ and it does not have an equivalent cash value. No cash alternative, substitution, transfer or assignment of any Bonus will be allowed at any time other than as set out in these terms.
When You are awarded a Bonus, it will be added to the “Bonus Balance” in Your Goldenreels Account.
You cannot withdraw any sums in your Bonus Balance. When You deposit your own cash, this will be added to your Account’s “Cash Balance”. You may withdraw any sums in Your Account’s Cash Balance, but You will forfeit any sums remaining on your Bonus Balance if you do so. Important notice, by creating a payout request you automatically forfeit any sums on Bonus Balance. Even if payout request is cancelled by our finance department due to one reason or another (e.g., fraud check etc.), Bonus money will not be added back to your Bonus Balance.
30.1.3 Betting and making withdrawals when you have a bonus
The cash that you Deposit will be used to place bets on the Service(s). Only if there are no funds remaining in Your Cash Balance will Your bets be funded from Your Bonus Balance automatically. Any winnings you receive when You have a Bonus active on Your Account will be added to your Bonus Balance and may only be withdrawn once the Wagering Requirements have been met.
Please note where You choose to receive Goldenreels Bonuses from Us, and generate winnings from such Bonuses, in excess of Five Thousand Dollars and You subsequently request a withdrawal, we reserve the right to restrict such withdrawal to be a maximum of Five Thousand Dollars in any 7 day period. The remaining amount will be placed back into Your Player account.
All Withdrawals depend on fulfilling all conditions specified above and the verification of all ID documents requested.
When You have met the Wagering Requirements for the active bonus, the Bonus Balance associated with the active Bonus (being any accrued winnings or any remaining bonus amount) will be transferred to your Cash Balance and may be withdrawn.
PLEASE NOTE that if You withdraw funds from your Cash Balance before you have met the Wagering Requirements you will forfeit all Bonuses and all accrued winnings.
Please also note that if your bonus balance hits “zero” (0) at any point, then Bonuses are considered redeemed and are no longer subject to Wagering requirements.
If the bet you’ve made is lost and the current bonus balance goes down to zero, the bonus is cancelled automatically. All bets which haven’t played and have been made from the balance of the cancelled bonus will be lost, including bets made on sports.
30.1.4 Types of Goldenreels bonuses
The terms of the specific Bonus will indicate whether that Bonus is Withdrawable or Non-Redeemable. Withdrawable Bonuses are those where the Bonus amount together with any accrued winnings will be transferred into Your Cash Balance once the Wagering Requirements have been met. Non-Redeemable Bonuses are those where the original Bonus amount will never be transferred to Your Cash Balance (but any accrued winnings will be transferred once the Wagering Requirements have been met).
30.1.5 Wagering requirements
The Wagering Requirements of a Goldenreels Bonus means the total amount of bets you must stake before the Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the Bonus plus the Deposit amount. The Wagering Requirement for Bonuses will be set out in the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack, Roulettes, Arcade games (Heads or Better, Dice Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc), Baccarat, Casino Hold’em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games towards Your Wagering Requirements. Most of Slot games contribute 100%. These percentages can be changed from time to time so please make sure to contact our support team each time to find out a certain game’s wagering contribution.
The percentage of bets that contribute towards wagering requirements may differ for other bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering requirements carefully for each Goldenreels bonus offer you may receive.
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